This guide has been prepared to answer frequently asked questions from our customers regarding Bübchen branded products offered for sale by Saldos Ticaret Anonim Şirketi via the buebchen.tr website, which belongs to Transmed Gıda Sanayi ve Ticaret Anonim Şirketi.
How can I return the products I purchased?
Returns must be made within the first 14 days from the date the relevant order was shipped.
Products to be returned must be unused, with undamaged packaging and all accessories included. After a return request is created, please send the product to us within the specified period using the shipping information provided by the system.
Once the product reaches us, necessary checks are performed, and a refund is processed after the return is approved. For detailed information regarding return and withdrawal conditions, please refer to the Cancellation and Return Conditions text published on the Platform.
What solution should I pursue in case of a dispute or disagreement regarding my purchase?
In case of a dispute or disagreement regarding your purchase, you can contact us at contact@buebchen.tr or via our WhatsApp support line at 0850 304 04 08, providing your order number and complaint details, so that we can investigate the matter.
How do I place an order?
To place an order, simply follow these steps:
- You can add the products you wish to purchase from the product pages to your cart by clicking the 'Add to Cart' button.
- On the payment screen, you can select one of your saved addresses or add new address information.
- On the same screen, you can enter your card details and complete your payment.
- After checking the option "I have read and approved the Pre-information Conditions and the Distance Sales Agreement," you can complete your order by clicking the "Pay" button.
- Upon completing your payment, the message "Your Order Has Been Received" will appear on the screen.
How do I become a member?
You can complete your membership by entering an active email address you use and creating a password in the Login > Become a Member section located in the upper right corner of the page.
How do I make a payment?
You can make payments by credit card or debit card. After entering your card details, you can complete your purchase. Cash on delivery and bank transfer payment options are not available.
How do I cancel my order?
You can cancel your order before it is shipped, or return the products unopened after they have been shipped.
Who will ship my order?
The sale of our Bübchen branded products is carried out through our authorized distributor, Saldos. All storage, shipment, and delivery processes are conducted in accordance with quality standards. Your orders are delivered to your address with the assurance of Yurtiçi Kargo.
Can I order without being a member?
You can place an order as a member or without being a member. To place an order without being a member, after adding the product you wish to purchase to your cart by clicking the 'Add to Cart' button, you can select the 'Confirm Cart' option that appears on the My Cart screen and proceed with the guest shopping flow.
I forgot my password, how can I log in?
You can create a new password using the "Forgot Password" option on the login page and the link sent to your email address.
When will my order arrive?
Your orders will be delivered within 5 business days.
How can I track the status of my order?
After logging in, you can track your order status and shipping information in the My Account > My Orders section.
How is my personal data protected?
Your personal data is protected in accordance with the KVKK (Personal Data Protection Law) and used only for the purpose of providing services. Your data is stored on secure servers, encrypted with SSL, and not shared with third parties without your permission.
Detailed information regarding your personal data processed by Saldos can be accessed through the texts "Bübchen Platform Customer Information Text", "Bübchen Platform Data Subject Application Form", and "Bübchen Platform KVKK Privacy Policy".
WhatsApp Support Line
For all your questions, requests, and complaints regarding Bübchen branded products, you can contact us via our WhatsApp support line at 0850 304 04 08. For detailed information regarding your personal data processed within the scope of the WhatsApp support line, you can review the WhatsApp Support Line Information Text published on the Platform.
Data Controller Information
Title: Transmed Gıda Sanayi ve Ticaret Anonim Şirketi
MERSIS No: 0274066932200001
Tax Office / VKN: Kağıthane V.D. / 2740669322
Address: Merkez Mah. Ayazma Cad. No:37 Papirus Plaza Kat:7 İç Kapı No:122 Kağıthane/İstanbul
Phone: 0212 289 00 33
Email: contact@buebchen.tr